The research-group Quality of Services
This research-group develops scientific concepts and methods to gauge and develop the quality of services in different contexts. Regardless of the content of service (what service is given), the researchers examine how service-processes need to be conducted in order to achieve high quality. In this regard, direct interaction between two or more people is central ? be it in service-processes, co-operations, or in projects.
Our Research Questions
Dkfm. Roland Mangold
Themes & Projects
This research-group is open to interested persons from academic or practical fields.